What countries do you ship to?
We ship all over the world! All orders will be shipped out via UPS to ensure fast and reliable delivery.
Can I track my package?
Absolutely. Once your order has been shipped you will receive a UPS tracking number by e-mail. Please note that it may take a couple of hours for your tracking number to become active.
It's always a good idea to check your tracking number to avoid any delivery issues.
Do you have free shipping?
Yes, we do if your purchase meets the free shipping limit.
Please check “Shipping & Returns” to see the free shipping limits.
Do I pay local taxes to receive my order?
No, we have paid all taxes and local duties for customers in all of Europe, USA and Canada to ensure that you will receive your package smooth and easily. With no extra costs at all.
Return & Exchange Policy
How do I return an order?
You simply pack the products nicely and send them back to us. If possible please reuse the recycled packaging you received your products in to avoid waste. Once we receive them, we will process the return as fast as possible.
We kindly ask you to include your order number as identification.
To what address can I return the goods?
We have made it easy for you with local return addresses all over the world.
Please go to “Shipping & Returns” to find an address near you.
What is your return policy?
We have a 90 days return policy to ensure that you have enough time to decide.
Do you provide free returns?
We do not provide free return labels. Customers are responsible for return shipping but since we have local return addresses you are most likely to find a return address in your country which makes it much simpler to return.
I have received a defect product. What should I do?
Please send a photo or description of the defected item to firstname.lastname@example.org so we can help resolve the issue.
If I return an order when do I get my money back?
We process your return as soon as we get it, but it can take up to 10 days before the money is back in your account if you paid by credit card. If you have paid with PayPal it can be a few days only.
Please note that we refund via the same payment method that you used when placing the order.
Is it possible to return items purchased at another retailer?
We cannot accept items purchased at one of our many retailers. Our return policy is subjected to items purchased directly from our webshop.
Can I return an international order?
Yes, it is the same process as any other order. Just ship back the order to the nearest return address.
Can I return a gift?
Absolutely. Please note that the money will go back to the account of the person who paid for the order.
Do you offer exchanges?
Unfortunately we do not offer exchanges. Our inventory changes often and sizes and colors may sell out. Instead we recommend that you return the originally ordered item(s) for a refund and afterwards place a new order for the replacement(s).